I hate Webkinz

I got both J and B Webkinz for Xmas. J is totally able to get on and play and poor B just gets logged out every time. There is no customer support help at all. I feel so bad. I don't know what to do. He wants to play so bad!!! We are able to login but when we try to go into the room, it gives us a message and logs him out. So frustrating. I am just sick of it!!